Privacy This policy covers all data processed in connection with the PROTVHUB IPTV IPTV service. Policy

1. Introduction

PROTVHUB ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our IPTV service, website, or contact our support team.

This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

PROTVHUB is a UK-based IPTV service provider with a registered business address at 3 Brindley Place, Birmingham B1 2JB, United Kingdom. For data protection enquiries, contact us at info@protvhub.shop.

3. Information We Collect

Information You Provide

• Name and email address when you subscribe or contact support
• Payment information (processed securely by our payment provider — we do not store card details)
• WhatsApp number if you contact us via WhatsApp
• Communications you send to our support team

Information Collected Automatically

• IP address (used for fraud prevention and service delivery)
• Device type and operating system (for support purposes)
• Service usage data (to monitor uptime and improve quality)

4. How We Use Your Information

• To deliver and manage your IPTV subscription
• To send your login credentials and service updates
• To respond to support queries
• To process payments and prevent fraud
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

• Contract: Processing necessary to deliver the service you subscribed to
• Legitimate Interests: Fraud prevention, security, service improvement
• Legal Obligation: Compliance with UK law

6. Data Retention

We retain your personal data for as long as your account is active, plus a reasonable period thereafter for legal and accounting purposes (typically 6 years in line with UK tax law). You may request deletion at any time — see Section 8.

7. Your Rights Under UK GDPR

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to restrict processing

To exercise any of these rights, email info@protvhub.shop. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including 256-bit SSL encryption for all data transmission and secure storage systems with restricted access.

9. Cookies

Our website uses essential cookies to ensure basic functionality. We do not use advertising or tracking cookies without your consent.

10. Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email. The date at the top of this page shows when this policy was last updated.